Hotel Reservation Platform

Designed and built a complete cloud-based reservation platform to manage hotel properties and maximize visibility across all major distribution channels

  • Date: June 2020
  • Client: Hotelierwin
  • Project Type: Hotel Reservation Platform

About this Project

KBS worked closely with the founders to define requirements and develop a complete solution from concept design to product launch. Our Strategy experts developed a brand strategy and a detailed pricing model, and also designed a complete operating model, including a talent management strategy. We designed and built a complete cloud-based reservation platform to manage hotel properties and maximize visibility across all major distribution channels. Our custom-designed, all-in-one reservation platform consists of :

  • Property Management
  • Central Reservation
  • Direct Booking Engine
  • Channel Management
  • Analytics Operational Dashboard
  • Collaborative Portal
  • Financial Reporting systems

There are two main systems, Property Management System (PMS) and Central Reservation System (CRS), used to manage enterprise hotel properties and operations. Traditionally, the PMS and CRS operate separately from one another, with regular synchronization issues required to match data between the two systems. Since many of the functions in these systems are duplicated and often these systems are not integrated, it can cause significant inconsistencies with available rate and inventory across different distribution channels. KBS designed All-In-One Reservation Platform addresses these challenges by eliminating the two-system (CRS/PMS) paradigm, with everything needed under one-platform; whether it be for,

  • managing multiple properties
  • managing bookings
  • managing guest profile and service operations
  • having a commission free direct hotel website
  • offering room and rates on indirect channels (online travel agencies)
  • managing house keeping operations
  • managing regular and special promotions and rates
  • managing amenities and services
  • conducting financial reporting
  • strategic monitoring and optimization of the revenue-stream
  • staff collaboration and establishing transparency